Frequently asked question
1
How do I sign up for a Bee Herbal account?
All you need to do is provide us with your name, email address, mobile number and a password of your choice.
2
What are the benefits of signing in?
Signing up for an account will give you benefits and give you a superior experience while shopping on Bee Herbal. Your account allows you to:
1. Track all past and present orders at any time in one place.
2. Notifications as soon as your favourite products are back in stock.
3. Rate and review products.
4. Never fill in your address and payment details more than once.
5. Access to offers and promotions exclusive to registered users.
6. Eligible to earn and redeem Gift vouchers.
3
I forgot my password, what can I do?
If you have forgotten your password, you can request a password reset link by clicking the Forgot Password option. You will be taken to a page where you can enter your email address and a password reset link will be sent to you on your email id. Click on Set a new password to make changes.
4
How do I place my order?
Step 1: Click on the Category of your choice.
Step 2: Click on SHOP NOW.
Step 3: Click on ADD TO CART.
Step 4: Click on CHECKOUT where you must complete the details of your order and place your order successfully.
5
Can I order a product that is out of stock?
Unfortunately, products listed as “Out of Stock” are not available for sale. However, we can notify you as soon as the product is back in the stock.
6
How will I receive my Order?
All our deliveries are serviced through well-reputed couriers. As soon as your order is dispatched, you will receive an email with your package’s tracking number as well as the name of the courier company that is processing your order. You can use the tracking number to track the status of your package on the courier company’s website.
7
Can I buy multiple products in single order?
Yes. Just add all the products you wish to buy into your shopping bag and then complete your order. This way you can save on any additional shipping.
8
I am having some issues on the site. What advice can you give me?
Please mail us at care@beeherbal.in and we will be happy to help.
9
What are the payment types you offer?
You can pay for purchases using Cash on Delivery, Debit, Credit card, Netbanking methods.
10
Is GST included in the product price?
Yes, All prices shown are GST inclusive.
11
How safe is it to use my debit/credit card?
We use the Razor Pay gateway for all card payments and also for Netbanking. These are standard secure payment methods so that we can ensure that all your online transactions with us are processed in an extremely safe manner.
12
How does the delivery process work?
All our deliveries are serviced through well-reputed couriers. As soon as your order is dispatched, you will receive an email with your package’s tracking number as well as the name of the courier company that is processing your order. You can use the tracking number to track the status of your package on the courier company’s website.
13
What is your return policy?
We strongly believe in our products and their quality and want you to be completely happy with your purchase. For more information- Please see our Returns and Refunds Policy.
14
How will I get a refund for my cancelled order and how long will the process take?
Please refer to our Returns and Refunds Policy to understand if your order qualifies for a return.